Terms & conditions

General

The Issuer is Ibsens Hotel (Issuer).

It will always be the Issuer who provides the service the gift cards, vouchers etc. (“the services/service units”) gives access to. Life Peaks is only responsible for making the Application available for the services that can be redeemed from the Issuer.

The agreement for the purchase/sale of services is made between you and the Issuer, whom is your direct contracting party. Life Peaks ApS only provides the solution and processes the payment for the Issuer. Life Peaks ApS is not involved in or party to the conclusion of the agreement between the consumer and the Issuer, and is thus not liable to the consumer for the content of the service, any deficiencies or the like in connection with the use of the service offered through the Application. The Issuer is responsible for the fulfilment of the agreement made with the consumer and is liable to the consumer for all matters relating to the service.

When accepting this policy you hereby confirm:

Right of withdrawal - Gift cards/vouchers
Under Danish consumer law, consumers have a right of withdrawal of 14 days from the day of receipt of an order confirmation by email.

If a consumer wishes to withdraw from the purchase within the 14-day withdrawal period, he or she must contact the Issuer Ibsens Hotel directly.

You can contact Ibsens Hotel directly on reception@ibsenshotel.dk or call on 33131913 in which you inform about the unique code.

The full amount will be refunded, within 3 weekdays of our receipt of the notice of withdrawal for a gift card/voucher.

The gift card / voucher is a bearer certificate.

It is both the buyer and the recipient (the person who holds the gift card) who has the right of withdrawal. The 14 days cancellation right starts from the buyer's receipt of the gift card, regardless of whether it is the recipient who exercises the right of withdrawal. If the item has been redeemed by the buyer or recipient, the right of withdrawal cannot be claimed.

Right of withdrawal - Tickets

According to consumer law, the consumer has no right of withdrawal for tickets that are valid for a specific date.
Only the purchaser has a right of withdrawal, not the recipient. When a service is redeemed by the recipient, the right of withdrawal will lapse.

Any questions related to tickets may be directed to the Issuer - Ibsens Hotel - on reception@ibsenshotel.dk or 33131913.

Prices and payment
You can pay with Dankort, Visa, Visa Electron, MasterCard and MobilePay. A processing/ticket fee will be added, which will clearly appear during the process. No card fee will be added if you use a private credit card. Card fee is only added to credit cards issued to companies and credit cards outside the EU. Payment is processed via secure and encrypted service.

At no time Life Peaks will have access to your inserted credit card details. All shown prices are inclusive VAT. Payment is being processed at the same time you receive your receipt of your purchase.

Redeeming process
Upon redeeming the service the consumer must bring a copy of the service: physical print, e-mail or SMS. The Issuer will register the unique code / QR code, which will ensure the service is being correctly redeemed.

Validity
A gift card is valid for 12-60 months after the date of issue, depending on the terms registered by the Issuer. It will always be clearly indicated on the consumer’s service unit when it expires.
During the christmas shopping period you are offered an extended right of withdrawal. All gift cardss being sold from 1 December to 24 December are subject to an extended right of withdrawal until 7 January.

Cash redemption right

If a gift card is Issued free of charge - for example as sponsorship, charity, competition or as part of an advertising campaign, the gift card is free of charge and cannot be cashed out.

If you act as a business customer - B2B (not as a consumer, according to § 7, subsection 1, no. 15 of the Payments Act) - the rule on cash redemption is waived. These cannot be redeemed for cash during or after the validity period, according to § 6, subsection of the Payments Act. 2, § 96, subsection 2.

When cashing out a gift card to a consumer within the validity period, a fee of up to 50,- may be charged (for redemption, handling of payment and balancing books)

Liability

The agreement for the purchase/sale of services is made between you and the Issuer, whom is your direct contracting party. The Issuer is responsible for the fulfilment of the agreement made with you, and is liable to you for all matters relating to the service.

Life Peaks solely provides the solution and processes the payment for the Issuer. Life Peaks ApS is not involved in or party to the conclusion of the agreement between you and the Issuer, and is thus not obligated to compensate for any losses, including the following circumstances:

The gift card/ticket/voucher not being redeemed within the validity period.
The Issuer's reconstruction, closure / bankruptcy, cancellation of event/service this gave access to, etc.

Processing of personal data
The Issuer is Data Controller
Life Peaks is Data Processor

This Appendix constitutes the Data Controller’s instructions for the Data Processor.

When you purchase a service, the data you insert during the transaction are being processed:

i) Name
ii) Email
iii) Telephone number (if the gift card/ticket/voucher is to be delivered by text message)
iv) Address (if the gift card/ticket/voucher is to be printed and sent by general mail)

Only the data necessary for fulfilling the transaction, and for the purpose of providing the services in the Application to the Issuer is being processed.
For gift cards/tickets/vouchers, the Personal Data will be deleted automatically 12 months after the unit expires.

For tickets to events, the Personal Data will be deleted automatically 36 months after the event has been held.

For any questions related to the processing of your personal data, you are welcome to contact the Issuer directly on:
Ibsens Hotel
Vendersgade 23
1363 København K

As registered you have the option to get insight, and object against the registration due to the rules in the data protection legislation.

When contacting the Issuer in writing you can get insight in your registered data, and request the personal data being deleted.

Online Dispute Resolution
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.